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user_cot844
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Thursday, September 5th, 2024 9:55 PM

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Website signs me out instantly

I am trying to access my account on the xfinity website, but as soon as I sign in, it will sign me out within one or two seconds. The chat bot also just instantly goes back to the sign in page.

The xfinity app says i am not authorized. And the 1800-XFINITY number doesn't recognize my phone number. 

I went through the whole service set up process and set an installation date, but nobody showed up during the window. 

Question

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Updated 

3 months ago

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XfinityDilary

Official Employee

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1.8K Messages

3 months ago

 

user_cot844 Thanks for posting on our Community Forums. Did you apply for services before creating the Xfinity ID? Or receive a confirmation email of the account approval? 

 

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user_cot844

3 Messages

I'm not sure what you mean.

I went to the website and followed the steps for selecting an internet plan, setting up an installation appointment, etc. Then it had me set up my xfinity id.

And I did receive a "confirm your email" message in my inbox. I confirmed my email and entered the code I was sent. I think that was the last communication I received from xfinity. A week ago. 

3 months ago

0

XfinityDilary

Official Employee

 • 

1.8K Messages

 

user_cot844 Got it! Thanks for confirming. After approving the order and getting the confirmation, did you create an Xfinity ID? You can find the steps on how to do this HERE. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

user_cot844

3 Messages

I'm sorry. I didnt see this reply.

Yes I did create an xfinity id. I was able to get through to a human on the phone and my issue was resolved.

My new place is a new construction and there was a bug in the xfinity system that had my unit as out the service area even though other units in the building are hooked up and using xfinity. Because of this, the account never finalized and nobody showed up to install. 

I was able to get the guy on the phone to manually update the service area to include my unit and help me go back through the account process.

I'm all good now, but the fact that there was no warning and the system allowed me to schedule an install appointment despite not being in the service area is a problem that wasted 2 weeks of my time. 

3 months ago

XfinityAldrik

Official Employee

 • 

1.8K Messages

In my home we depend on our internet services for work. I know I too would be frustrated if two weeks were wasted due to issues beyond my control. I am thankful to hear this issue was resolved @user_cot844!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

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