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uashrani22
1st Topic

1 Message

Monday, April 29th, 2024 12:12 AM

Closed

Website signs me out immediately

Hi! I'm a new customer, trying to sign up for an internet plan at my apartment. I went through the checkout process, but every time I try to log in, it immediately logs me out, and I don't think my internet plan purchase went through. I have tried from multiple browsers (Edge and Chrome on my laptop, Safari on my phone trying both wifi and data), and nothing has worked. I have also tried clearing my cache, but the issue still happens. Any advice?

Question

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Updated 

8 months ago

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XfinityJohnG

Official Employee

 • 

1.3K Messages

8 months ago

Thank you for reaching out to us here @uashrani22. I will be happy to check on that order from here for you. Could you send us a direct message with the full name and complete address for that service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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user_0tvnh0

3 Messages

8 months ago

I am experiencing this same issue. Can I get some support on it?

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XfinityMarcus

Official Employee

 • 

1.1K Messages

user_0tvnh0, we would be happy to look into this issue with the website for you. The functionality of the website important and I am certain we can get this resolved. Are you also coming across the same issue after completely clearing the cache and cookies?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_0tvnh0

3 Messages

Yes I am, I have tried multiple times clearing the cache and cookies.

8 months ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

 

user_0tvnh0, have you attempted to login using a different browser?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_0tvnh0

3 Messages

yes I have tried on edge as well. I am using chrome right now and no luck with either

8 months ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

@user_0tvnh0, thanks for confirming. Let's take a closer look and troubleshoot the issue on our end. Please send a DM with your full name and full service address. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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