Visitor
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1 Message
Website Not Loading
I'm unable to load Xfinity account pages on multiple browsers including Firefox and Safari. Either the page "loads" as a blank screen (Firefox) or continues to retry loading in a continuous cycle where nothing gets loaded (Safari). This paired with my multiple attempts to change my service plan has made it very difficult to impossible to actually change my service. This website issue has persisted for several weeks and seems like an approach to prevent customers from changing (downgrading) their service plan.
XfinityAdrienne
Official Employee
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1.7K Messages
6 months ago
Good Morning, @user_58b46b! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with the Xfinity My Account page not loading. Did you clear your browser cache and cookies? Have you attempted incognito mode on the browser?
We can certainly look into all options with your services to ensure they fit your household needs. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_3dtvvo
Visitor
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1 Message
20 days ago
UGH! I'm having the same issues. Usually, I can get to my email, but when I want to look at my plan, usage or make changes, then I get the "400 Bad Request" message which is what' happing now. I've tried a couple other browsers and cleared cashe and data, still can't get into the website. I was, however, able to log on through the app. but there are limitations and I want a bigger screen. I agree, seems like an approach to prevent customers from making changes or canceling. I have a new fiber optics provider, ezee Fiber coming into my neighborhood and Xfinity must know that I'm doing research to compare the two. LOL, I just went to post this message and got the 400 Bad Request error.
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MKib
Regular Visitor
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26 Messages
15 hours ago
I am also having issues with the website, I usually do not log in more than once a year, but it seems they updated their website since I last saw it. I try to go to my agreements and contracts, and can't get there, it also constantly logs me out and its just as broken and useless as I remember. The negligence of Xfinity to progressively ignore their website without providing real fixes and continually upgrade it to only have more of the same problems is just horrible. Customer Service Reps have in the past given me old links to parts of the website that people can't normally get to just to get me to my account info. Now those work arounds have been removed and yet all the problems still persist.
The website has gotten progressively worse, less helpful, and now just spits ads at you instead of providing you with the tools and resources to manage your account. So now people have to talk to customer service, which has also gotten worse. I have straight up been lied to and been given false promises about what I would need to pay and was given the runaround to end up at someone saying, "Well what am I supposed to do about it" and "We can't help you". I have strongly considered seeking other options and if I have another lack luster experience I will likely just go with someone else in hopes that they at least some what care about their existing customers.
(edited)
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