Visitor
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1 Message
Website Not Loading
I'm unable to load Xfinity account pages on multiple browsers including Firefox and Safari. Either the page "loads" as a blank screen (Firefox) or continues to retry loading in a continuous cycle where nothing gets loaded (Safari). This paired with my multiple attempts to change my service plan has made it very difficult to impossible to actually change my service. This website issue has persisted for several weeks and seems like an approach to prevent customers from changing (downgrading) their service plan.
XfinityAdrienne
Official Employee
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1.6K Messages
2 months ago
Good Morning, @user_58b46b! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with the Xfinity My Account page not loading. Did you clear your browser cache and cookies? Have you attempted incognito mode on the browser?
We can certainly look into all options with your services to ensure they fit your household needs. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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