U

Visitor

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1 Message

Saturday, June 28th, 2025 9:42 PM

Website keeps logging me out

I made an account to get wifi and pick it up in person. The website logged me out. I keep trying to check my plan, but the check plan page either doesn't work or I keep getting logged out. I have completed sign up, I have verified, and I have tried different browsers. It's not working.

I tried to call customer service, but it says my phone number is not linked to an Xfinity account. 

What do I do 

 

Official Employee

 • 

297 Messages

1 day ago

Hello @user_1pgsf7. Thank you for reaching out on our Community Forum. Have you gone to the Xfinity store to pick up your equipment yet? 

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