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user_3xq81q
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2 Messages

Wednesday, September 18th, 2024 10:32 PM

Website keeps logging me out

I am trying to finish my order for a new internet plan. However, every time I try to finish the order, the website logs me out. Every subsequent time I try to log in, I am automatically logged out. I can not stay logged in for more than 10 seconds. 

I already tried Chrome, firefox, edge, and Brave, and I have also tried cleaning my cookies, but nothing seems to work.

And looking through the forum it seems to be a pretty common problem.

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3 months ago

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XfinityRaf

Official Employee

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633 Messages

3 months ago

Good afternoon @user_3xq81q. Are you trying to sign up as a new customer or change your current account plan? 

(edited)

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user_3xq81q

2 Messages

@XfinityRaf​ I am trying to sign up as a new costumer

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3 months ago

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XfinityBillie

Official Employee

 • 

2.9K Messages

@user_3xq81q We can 100% help you with getting new services set up! We truly appreciate your interest in joining our Xfinity family and would like to make sure that getting your services set up is simple and easy. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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