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user_azi4d4
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Thursday, March 14th, 2024 10:02 PM

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Website keep logging out

I tried to set up internet for my apartment and created an account, but I cant tell if it went through because when I login it keeps looping and logging me out. Ive looked at some of the forums and it seems that my accont my not have been fully set up properly. Please help, I need to resolve this quickly.

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9 months ago

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XfinityRichard

Official Employee

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1.4K Messages

9 months ago

Hi there, @user_azi4d4 ! Thank you so much for reaching your Digital Care team and for choosing Xfinity. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you and check and see if your order went through. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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