Visitor
•
1 Message
website issues
I keep trying to sign up for internet but the transaction stops at a loading screen and never goes through. Then when I try to get into my account to see if the transaction went through, every page errors or can't load. I can't seem to get into any aspect of my account.
XfinityAldrik
Official Employee
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2.2K Messages
4 years ago
Hello @user_cf07fe, thank you for taking the time to reach out to us on our community forums. We're excited to be your new internet provider! Our team would love to take a further look at this order issue. Could you please send our team a direct message with your full name and full address?
To send a "Peer to peer" ("Direct/Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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