2 Messages
Website is horrible as is automated phone service and now the actual representative
I just want you to know that today I was going to give you an extra $14 per month by upgrading my Peacock to Peacock Premium Plus but your website wouldn't let me. Instead I got an error that said "Look's like something went wrong. We're sorry about that. Please try again.XCP GraphQL API Failure XCSCP.400.1.3" over and over.
I then called and spent 12 minutes telling your automated phone service that I wanted to talk to a real person. When I finally convinced it that it should connect me, I was almost instantly (3 min) connected to an agent who proceeded to tell me that you don't offer Peacock Premium Plus which is so not true.
You guys need to get your act together. An ISP of your size should not have one of the slowest loading websites on the internet nor should customers have to arm wrestle your phone service to talk to someone.
p.s. Your "live" chat needs improvement as well smh
XfinitySara
Official Employee
•
1.3K Messages
5 months ago
Hello, @mfh123! Thank you for taking the time to create a post with this feedback. We appreciate your thoughts, and I'm sorry to hear of the trouble you've had while attempting to upgrade your Peacock plan. Since you mentioned attempting this on our website, may I ask what troubleshooting (if any) you've tried so far? For example, the best place to start is logging completely out and clearing your cache and cookies before logging back in and trying again. Alternatively, some things work really well in incognito mode! Please let me know if this helps, or if you still need our assistance in some way. The Digital Care Team remains here to support you and your household however we can :)
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