ab3un's profile

Visitor

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1 Message

Wednesday, February 8th, 2023 4:34 AM

Closed

Website errors: A rendering error occurred: 'Cannot read properties of undefined (reading 'trim').'

ur new web design, doesn't work well for me  for most things
For example: in Account and identity
A rendering error occurred: 'Cannot read properties of undefined (reading 'trim').'
Displays wrong phone number in Xfinity ID and Security- Account communications-Verify number 
s/b same as profile 3948 or number at bottom of page not 3949

Billing:  only my mobile acct is listed.  also give rendering error at top where my internet billing s/b

Most features are not working giving rendering type errors

does not work in Chrome, Edge and Firefox-- gives a lot of rendering errors. running Windows 11

Is there some special I need to do here? The web site is useless to me at the moment

Official Employee

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1.7K Messages

2 years ago

Hello, @ab3un, have you also tried clearing cache and cookies on your browsers and making sure your browsers and PC have all the latest updates? If yes, trying on a second device might be a good step to take.

Visitor

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1 Message

@XfinityJosephA​ I get a similar error when trying to change password "A rendering error occurred: undefined is not an object (evaluating 'e.trim')."

Expert

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31.4K Messages

@user_5d0b49​ 

Your issue is not quite the same.

Please start a new thread with your issue.

Closing this thread to further replies.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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