website doesnt work

The xfinity website doesn't work. I can't view my bill. I can't view my account. It's been like that for weeks.

Responses

EG

Expert

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107.5K Messages

7 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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U

user_bovq78

1 Message

7 months ago

I have been trying to log in for days and am still unable to do so. My brother is experiencing the same issue. I have seen many posts like that.

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XfinityKei

Official Employee

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1.2K Messages

Hello @user_bovq78 I’m sorry to hear you guys are having an issue with logging in. Are you getting any error messages or error odes?

Have you tried using both our website and our Xfinty app?

Try this link for us and let us know if you can log in.

That weblink is https://www.xfinity.com/overview and can should log in to the right.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

0

U

user_v3vx48

7 Messages

Hi, This is almost becoming comical. The website is the issue its not browsers or cookies or adblockers or modems or P.C. or resetting google or Bing or cables Or evil spirits. it is the website. People should not have to spend 20 Min. on the website in order to change something or pay my bill. Please address this issue.

6 months ago

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XfinityGabriel

Official Employee

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1.9K Messages

user_v3vx48, Hi there! Thanks for taking the time to visit our forums page for help with the website issue. As someone who relys on using the website and app to manage my account, I understand the inconvenience that this can cause. I am sorry to learn about this experience. We can help. I have the website pulled up on my end and was able to log in. Have you checked if you are experiencing this issue on multiple devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

6 months ago

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ccRuben

Retired Employee

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729 Messages

7 months ago

peefree I am sorry about these issues you are encountering. Are you getting any errors when trying to access your account?

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Again

Expert

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31K Messages

7 months ago

@peefree @user_bovq78

What browser are you using? If you're using Chrome have you tried another browser besides Edge?

(edited)

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Sign-In and Account Management

peefree

website doesnt work

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EG

user_bovq78

XfinityKei

user_v3vx48

XfinityGabriel

ccRuben

Again

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