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user_vvbdtl
1st Topic

2 Messages

Thursday, May 16th, 2024 12:02 PM

Closed

Website and App log me out as soon as I log in

The app says I am not authorized after logging in.

The website quietly logs me out after logging in.

I have just reset my password.

Question

 • 

Updated 

11 months ago

51

2

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XfinityAmira

Official Employee

 • 

4.1K Messages

11 months ago

Hello @user_vvbdtl, thanks for taking the time to reach out to our team on Forums. We value you as a customer and definitely understand the importance of getting you successfully logged back into the Xfinity app. My team is here to help!

 

Do you get an error message or code before it logs you out on its own? Have you tried clearing the cache & cookies on the device/browser you're using to see if that corrects this on your end? 

 

We appreciate your help with troubleshooting this! 

 

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user_vvbdtl

2 Messages

The app says "Access not authorized. You signed in successfully but you must be an Xfinity user to enjoy this service". I have used this app before to manage my router.

Clearing cookies did not change anything.

11 months ago

0

XfinityAmira

Official Employee

 • 

4.1K Messages

Thanks for trying that on your end @user_vvbdtl, but I am sorry to hear that it did correct the issue. We can definitely further look into this on our end. Please send us a Direct Message to better assist you. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

XfinityOrlandoM

Official Employee

 • 

1.9K Messages

11 months ago

@user_vvbdtl

 

Thanks for reaching out to us today I'm glad we were able to resolve your concerns about your login via https://www.xfinity.com/support/articles/changing-or-resetting-your-password 

 

 feel free to reach out to us anytime and please enjoy your weekend

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