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user_98evfm
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Sunday, October 27th, 2024 4:05 PM

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Web site problems

I haven't been able to access the "billing" portion of your website for three days. When I attempt to, I get the error "Safari can't open the page because it couldn't establish a secure connection to the server.". I've tried with two browsers (Safari and Firefox), an iPad, two computers, and even the Xfinity iPad app. They all fail to access the billing info pages.


The Xfinity iPad app says "Sorry, something went wrong We can't display your account details right now. Please try again, come back later, or get help now with Xfinity Assistant."

This isn't a temporary glitch; it's been failing for three days now. Anyone know what's going on?

Question

 • 

Updated 

6 months ago

105

2

XfinityBenjaminM

Official Employee

 • 

2K Messages

6 months ago

 

user_98evfm Please try clearing cookies/cache in the browser you are using and possibly using a different browser.

 

8

0

user_p6fug2

1 Message

6 months ago

This occurs over and over again after trying to log in for over 15 minutes of page refreshes and other error messages.

Access Denied:
You don't have permission to access "http://login.xfinity.com/login" on this server.

Reference #18.8d2e2017.1730420633.bab8a8

https://errors.edgesuite.net/18.8d2e2017.1730420633.bab8a8

(edited)

1

0

XfinityChelseaB

Official Employee

 • 

1.6K Messages

Hello @user_p6fug2, Thanks so much for taking a moment out of your day to leave a comment on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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