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user_98evfm
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Sunday, October 27th, 2024 4:05 PM

Web site problems

I haven't been able to access the "billing" portion of your website for three days. When I attempt to, I get the error "Safari can't open the page because it couldn't establish a secure connection to the server.". I've tried with two browsers (Safari and Firefox), an iPad, two computers, and even the Xfinity iPad app. They all fail to access the billing info pages.


The Xfinity iPad app says "Sorry, something went wrong We can't display your account details right now. Please try again, come back later, or get help now with Xfinity Assistant."

This isn't a temporary glitch; it's been failing for three days now. Anyone know what's going on?

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Updated 

6 days ago

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XfinityBenjaminM

Official Employee

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1.5K Messages

12 days ago

 

user_98evfm Please try clearing cookies/cache in the browser you are using and possibly using a different browser.

 

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user_98evfm

5 Messages

I tried two different browsers on 3 different machine. As I said. And there is no way to clear a cache with the Xfinity app.

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12 days ago

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user_98evfm

5 Messages

..and clearing history and cache had no effect.

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12 days ago

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XfinityBenjaminM

Official Employee

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1.5K Messages

 

user_98evfm We've sent an account refresh over to you, if you are still unable to use the App or the site, you may need to contact our Support Team over the phone.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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user_98evfm

5 Messages

What's an account refresh? The site still doesn't work as of a couple of minutes ago. What number do I call for support? 

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12 days ago

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XfinityBenjaminM

Official Employee

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1.5K Messages

 

user_98evfm The account refresh we sent is designed to clear up issues that can be caused on the backend. We are sorry to hear that this did not resolve the issue. The number to our Support Team is (800) 934-6489.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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user_p6fug2

1 Message

8 days ago

This occurs over and over again after trying to log in for over 15 minutes of page refreshes and other error messages.

Access Denied:
You don't have permission to access "http://login.xfinity.com/login" on this server.

Reference #18.8d2e2017.1730420633.bab8a8

https://errors.edgesuite.net/18.8d2e2017.1730420633.bab8a8

(edited)

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XfinityChelseaB

Official Employee

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1.2K Messages

Hello @user_p6fug2, Thanks so much for taking a moment out of your day to leave a comment on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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