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Fred46
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41 Messages

Wednesday, September 3rd, 2025

Web Site in a loop

Trying to change my TV plan and opening the page https://www.xfinity.com/buy/plan/addon/channel just goes into a loop   I realize I'm going to have to talk or chat to a agent, but you should fix your website.

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2 days ago

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XfinityMarcus

Official Employee

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1.8K Messages

2 days ago

Fred46 thank you for using the Xfinity Community Forum page to reach out. I understand that you are having some concerns with getting your TV plan upgraded, and I would ve more than happy to assist you with this issue. Thank you for bringing it to our attention. Have you noticed this concern loading the webpage with multiple devices?

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Fred46

Contributor

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41 Messages

Just my firefox browser.  It happened a few days ago as well.  I've tried to log back in and now I get the error

Access Denied

You don't have permission to access "http://www.xfinity.com/" on this server.

Reference #18.eb74d68.1756919793.30c1f25

https://errors.edgesuite.net/18.eb74d68.1756919793.30c1f25

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2 days ago

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XfinityMarcus

Official Employee

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1.8K Messages

Fred46 I appreciate you sharing that information with me, have you already attempted to clear your browsers cache and cookies?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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Fred46

Contributor

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41 Messages

I just did and I can log back in.  But that site is still in a loop.  

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2 days ago

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XfinityMarcus

Official Employee

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1.8K Messages

Fred46 Okay, well let's assist you with making the change to your video package and we can circle back to the website concerns afterwards. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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