1 Message
We are unable to access the account to pay the bill. account. We need to talk to someone
Maria is the bill payer but I, EDITED: PII , is on the account. We need to pay our bill. We want to get Maria on the phone account. We need to talk to someone yet your service number is in adequate to resolve th3e problem. Please call or text EDITED: PII we need this resolved. EDITED: PII
XfinityMarcus
Official Employee
•
1.1K Messages
3 months ago
user_wuycw2 Thank you for reaching out to us, I would be more than happy to assist you with getting your account access to make a payment. Please send us a direct message with your full name and complete service address to take a closer look at things and get your access concerns addressed. In the meantime other options are available to make a payment. Here is a link with some of those options listed.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0