Nsdeluzio56's profile

New Poster


1 Message

Tue, Aug 25, 2020 5:00 AM

“We are setting up your account” loop


Yesterday, through the mobile version of the xfinity website, I purchased an internet plan for my new address, and in the process set up a new xfinity account. I put in my address, my number and my email, and I checked out successfully.

However, When I tried to log in after that, and subsequently since then, the screen just says “We are setting up your account, check back later.”

I’ve tried to lookup my id at xfinity.com/Id but whenever I put in my information, it sends me a confirmation code (either via SMS or email) and after I enter the code, it says that information doesn’t match any our records.

This is weird because I am able to sign in (with my mobile number or email) to view and post in the forums.

At this point I don’t really know what to do as I scheduled Comcast technicians to come instal internet today but never got the confirmation email, and I can’t access my account to check my services.


Official Employee


2.4K Messages

10 m ago

Hello, @Nsdeluzio56


When this happens usually something disrupted the flow of the order process. I can double-check into our system to see what happened. Can you please send me your full name and full address where you set up services?



Thanks for visiting our forums! I can't wait to help out! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here