Visitor

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2 Messages

Monday, May 25th, 2026 6:18 PM

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I'm the primary account holder and I am trying to change my wife's password for her email, how do I do that

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Official Employee

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2.8K Messages

14 hours ago

user_uggnda Thank you for getting our team in the loop to help on this! Easy process. To update your wife's Xfinity email password, you just go directly to the Xfinity Password Reset Page. Enter the Xfinity ID in question (email address), verify your identity with a code or app notification, and follow the prompts to create that new password.

Visitor

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2 Messages

I did that but it won't recognize my wife's email

Official Employee

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2.8K Messages

user_uggnda Hmm, How long has it been since your wife has used her Xfinity email? 

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