Verifying email address.

I received an email telling me to enter a six-digit code to verify my email address. But it doesn't say how. I hit "reply" and sent the email with the code. Is that the way to do it? Or is there another way? This isn't the first I've heard of this.

Responses

XfinityThomasC

Official Employee

•

2.5K Messages

3 months ago

Hello, @Redtailhawk1

Was this email to authenticate your account after speaking with a customer service representative? You would receive the email and then report the code to the CSR in private messaging.

2

0

Redtailhawk1

New Poster

•

14 Messages

Hello -- I'm not sure what it was for, all I know is that I got the email with the six digit code numbers and had no idea what to do with it! How would I know to go to CSR (whoever that is) in private messaging? Seriously, I've never had to do this. What should I do now? I appreciate your assistance.

Like

Reply

3 months ago

0

XfinityJosephA

Official Employee

•

1.7K Messages

Your best bet is going to be to work with our Customer Security Assurance team. They can be reached at 1-888-565-4329, 8:00am - 12:00am Eastern Time, 7 days a week.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

Sign-In and Account Management

Redtailhawk1

Verifying email address.

XfinityThomasC

Redtailhawk1

XfinityJosephA

New to the Community?