Visitor

 • 

2 Messages

Friday, September 5th, 2025

Verifying account

I am trying to change my payment method and I keep getting this error:

You can't make this change right now

We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.


I have already added my phone number and email. 

What should I do? 

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Official Employee

 • 

145 Messages

7 hours ago

Hello @Jennagrimaldi514 you mind telling me what platform you are using to update your billing method?

Visitor

 • 

2 Messages

I am using the Xfinity app.

thanks  

Official Employee

 • 

145 Messages

If available, would you mind trying a web browser to complete this process? I do want to see if this is just a Xfinity app problem or an overall network issue. 

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