Visitor

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1 Message

Sunday, October 26th, 2025

Verifying account info

Verifying account

I am trying to change my payment method and I keep getting this error:

You can't make this change right now

We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already.


I have already added my phone number and email. 

What should I do? I’ve tried in app or online I’ve cleared cookies browser data nothing 

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Official Employee

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2.7K Messages

15 hours ago

 

user_l9lfaf When did you add the number and email to your online profile? Did you also enable 2 factor authentication after adding which would allow the update through the app?

 

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