Verify Contact Information

@XfinityRaul​ Primary account

@Kellynarantic It seems that the error you're encountering is due to the need to verify your new contact information. When setting up a new autopay method, you must confirm your identity by entering a six-digit code sent to your trusted contact method. Since you've recently changed your mobile number, ensure that the new number is correctly updated in your account. Once verified, you should be able to proceed with setting up your autopay method without issues.  Click the link below for more info. 

https://www.xfinity.com/support/articles/update-payment-information

I have a verified mobile number added. this is the screen i get when i click to setup auto pay

I also get this error when i try to add a personal email address

Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum