Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

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XfinityRichard

Official Employee

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2.9K Messages

2 hours ago

Hi there, @user_9tnmpw I'm sorry to hear that the verification email link does not work. Did you get a confirmation that the order did go through?-Richard

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user_9tnmpw

Visitor

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4 Messages

@XfinityRichard Yes I received confirmation that installation has been scheduled and have my account number, but do not have a way to access this new account.

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2 hours ago

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XfinityRichard

Official Employee

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2.9K Messages

Thank you, @user_9tnmpw Have you already created your Xfinity username?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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user_9tnmpw

Visitor

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4 Messages

@XfinityRichard Yes, it is my email address.

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2 hours ago

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XfinityRichard

Official Employee

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2.9K Messages

Thank you, @user_9tnmpw let's get your account pulled up so I can look further into this. If you can please send a DM with your full first and last name along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_9tnmpw

Visitor

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4 Messages

@XfinityRichard Thank you I have sent a DM.

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2 hours ago

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Verification email link does not work

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