cccomputes's profile

Contributor

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55 Messages

Wed, Feb 19, 2020 2:00 PM

Users

I rarely use Xfinity.  Tried to check which Users are associated with my account.  I have THREE, but only the Primary came up.  How do I locate the other two?  Thank you.

Responses

Again

Expert

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26.4K Messages

2 y ago


@cccomputes wrote:

I rarely use Xfinity.  Tried to check which Users are associated with my account.  I have THREE, but only the Primary came up.  How do I locate the other two?  Thank you.


Did you log in with the Primary account?

BruceW

Gold Problem Solver

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22.8K Messages

2 y ago


@cccomputes wrote: ... How do I locate the other two? ...

Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account.

If the IDs are not as you expect, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.

Regular Visitor

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4 Messages

2 y ago

Thank you for your help.  I ended up having to call, give them the serial number of my cabler box before they would give me a reset code to change the password on my third username.

NOW I have to go and change the passwords for all userame names on Outlook and on my iPad.  But at least I am on my way to getting it working again.  Quite a hassle.  Thank you so very much for your help.

By the way, Bruce and Again, this IS CCCarole 🙂

 

BruceW

Gold Problem Solver

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22.8K Messages

2 y ago


@mom1son1dog1 wrote: ... By the way, Bruce and Again, this IS CCCarole 🙂

Hi Carole! Good to hear from you!

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