Visitor
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1 Message
Username issue
I’m trying to login using my old username. I try to change it in my account settings, but says it’s already taken. If I do forgot password on my old ID, says not found. I’m completely stuck.
Visitor
•
1 Message
I’m trying to login using my old username. I try to change it in my account settings, but says it’s already taken. If I do forgot password on my old ID, says not found. I’m completely stuck.
XfinityKei
Official Employee
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77 Messages
4 m ago
@user_570c12 I'm sorry to hear you're having an issue with logging into your account. I have a few links that should help!
How to use Username Lookup Tool
I also have username recovery tool Username look up
You can also reset your password with this link Password reset
If you need to create a new username this link is also great to have Create username
I have another link that shows you how to link and separate your Xfinity accounts Link and unlink username.
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