1 Message

Wed, Jun 1, 2022 7:08 PM

Username issue

I’m trying to login using my old username. I try to change it in my account settings, but says it’s already taken. If I do forgot password on my old ID, says not found. I’m completely stuck. 


Official Employee


77 Messages

4 m ago

@user_570c12  I'm sorry to hear you're having an issue with logging into your account. I have a few links that should help!

How to use Username Lookup Tool


I also have username recovery tool Username look up


You can also reset your password with this link Password reset


If you need to create a new username this link is also great to have Create username


I have another link that shows you how to link and separate your Xfinity accounts Link and unlink username

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