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2 Messages
Wednesday, February 18th, 2026 5:02 PM
I didn't change my user name but it is showing name not mine- please change [Edited PII]
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Official Employee
1.2K Messages
2 days ago
Good morning @allyl, Xfinity ID management is handled via self-service. You can manage your user roles and permissions as shown in the article below: https://www.xfinity.com/support/articles/primary-and-secondary-accountsYou will be able to set your Xfinity ID as the primary ID on the account.
Expert
33.6K Messages
@allyl
Are you referring to your username here in the Forums?
XfinityJoe
Official Employee
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1.2K Messages
2 days ago
Good morning @allyl, Xfinity ID management is handled via self-service. You can manage your user roles and permissions as shown in the article below:
https://www.xfinity.com/support/articles/primary-and-secondary-accounts
You will be able to set your Xfinity ID as the primary ID on the account.
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Expert
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33.6K Messages
2 days ago
@allyl
Are you referring to your username here in the Forums?
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