allyl's profile

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2 Messages

Wednesday, February 18th, 2026 5:02 PM

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I didn't change my user name but it is showing name not mine- please change [Edited PII]

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Official Employee

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1.2K Messages

2 days ago

Good morning @allyl, Xfinity ID management is handled via self-service. You can manage your user roles and permissions as shown in the article below: 

https://www.xfinity.com/support/articles/primary-and-secondary-accounts

You will be able to set your Xfinity ID as the primary ID on the account.

Expert

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33.6K Messages

2 days ago

@allyl 

I didn't change my user name but it is showing name not mine- please change [Edited PII]

Are you referring to your username here in the Forums?

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