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user_05d27a
1st Topic

Visitor

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2 Messages

Wednesday, March 5th, 2025 4:31 PM

Closed

User is not me

This user Is not me and I don't know how they got my mail.com address. What do I do?

Question

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Updated 

9 days ago

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XfinityJosephA

Official Employee

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1.6K Messages

9 days ago

Hello, @user_05d27a Your best bet is going to be to work with our Customer Security Assurance team. They are best equipped to work on a username issue such as this.

They can be reached at 1-888-565-4329, 8:00am - 12:00am Eastern Time, 7 days a week.

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user_05d27a

Visitor

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2 Messages

Thank you very much for this advice. I will do that. 

9 days ago

0

XfinityJosephA

Official Employee

 • 

1.6K Messages

You're welcome 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 days ago

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