Visitor
•
1 Message
Urgent Account and Plan management
I have reached out to Xfinity and even returned my router to let them know that i need my plans to be cancelled on a certain date because I will be moving out of states. My account and plan is still up even though they confirmed with me that the plan was set on a date to end, but it didn’t. I need to talk to an agent about this issue
XfinityAmira
Official Employee
•
4.9K Messages
4 hours ago
Hi @user_s35mh6! Thanks for sending us a Direct Message. Although you're no longer a customer with us, we very much appreciate the time you were. Please note that although the account and plan are still reflecting on your end, the bill stop date you chose would still be in place. Meaning the billing will stop on that date regardless of whether the account/plan still shows on your end. My team can double-check this for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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