Contributor
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43 Messages
Updates are horrible!
Your updated web page and user login pages are an absolute disaster!
You've managed to disallow Norton Password Manager to work, it's a complete gamble if when you attempt to log in that you'll be able to access your email and today when attempting to launch the "my xfinity" short-cut, a webpage with the message, "access denied on this server" message appears.
Suggestions, #1 - stop hiring under qualified 11 years-olds to design your website, #2 - We're already customers, this "update" is a poorly veiled forced view of advertisement campaign materials. There is no "update" or "enhancement". You're just forcing customers to look at your promotions. #3 - Test the website before pushing it onto all your customers. This "lets see if this works" approach is nonsense and amateur-ish. For goodness sake, you're an ISP test the website and the changes!
As I've mentioned several times before, if there were a viable option/alternative, I would leave Xfinity instantly even at a greater cost.
CCErika
Problem Solver
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339 Messages
2 years ago
Hey there! Thank you so much for taking the time to post this morning on our Forums. We really appreciate your feedback. One of our biggest priorities is making our online tools simple and easy for our customers to use. In regard to your Norton Password Manager concerns, we made xFi Advanced Security available to our 20 million customers with xFi Gateways for free. Because of the protection xFi Advanced Security provides, we've decided to no longer include Norton Security Online with our Xfinity Internet service.
I always suggest sending feedback here comca.st/362rvme. I will also pass this along. Can I discuss, or help with anything more today?
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sjl10
Contributor
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43 Messages
2 years ago
I am not suggesting to use any network security software that would be supplied or managed by xfinity. They can't create a consistently reliable website. I'm referring to all the background scripts in the webpage preventing independently purchased/licensed software customer's purchased directly through Norton. Until the recent update, my personal licensed password manager through Norton worked reliably. Now it does not. All the little redirection hooks your website employs prevents that from happening. This is simply one item of many where the poor quality of your websites are concerned. Again, unreliable, inconsistent and hyper focused on sales rather than quality of product and service.
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