Update Unit Number on Address

@XfinityMarcos​ It is both - ours and our neighbors. Unit 3 is listed, but we have letters delegating the units - 3E & 3W

user_mkb503 Oh goodness, that sounds incredibly confusing and frustrating! I can absolutely understand why having duplicate addresses for your and your neighbor's accounts, especially with those unit letters missing, would be a big headache. I'm truly sorry you're having trouble finding someone to help with this.

We're here to help get this straightened out for you! To accurately update your address and ensure there are no more mix-ups, I'll need to gather a few details securely.

Please send us a direct message with the following information:

• Your full name (as it appears on your account)
• Your full service address, including your specific unit letter (e.g., 3E or 3W), exactly as USPS would recognize it.

Once we have that, we can dive in and resolve this address issue for you. We appreciate your patience as we work to make sure everything is perfect!

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it