Visitor
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1 Message
Update number and email
I can log into my account, but at the moment I currently don’t have access to the email nor number that’s on the account. I can’t update the number because it’s asking to send a code to either of those two. No one can assist me with this issue because they’ve stated they need a security code from me, instead of verifying my account some other way. This is very frustrating. As I need to get this information updated ASAP.
XfinityOrlandoM
Official Employee
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3.9K Messages
2 hours ago
@user_26ixw2
Thanks for reaching out to us. We do apologize for any inconvenience you're having. If you're 2 step authentication is attached to an email address or phone number you no longer have, your next best step is to call our customer security assurance team to see if they can help you with resetting your two-step authentication with your current phone number and email address
https://spa.xfinity.com/contact-us
They can be reached at (888) 565-4329
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