SljComm's profile

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2 Messages

Friday, September 12th, 2025

Update My Payment Info? The Email Came From [Edited]

Why did i receive an email notice from xfinity that they are experiencing issues with my account and request that i update my payment info? The email came from <no-reply@cisys.us> [Edited: All Caps]

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Official Employee

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2K Messages

14 hours ago

Thank you for visiting Xfinity Forums for help with this concern. You did the right thing, as that is not from us. You can report this phishing email to https://internetsecurity.xfinity.com/help/report-abuse 

 

**Please note: When reporting spam emails, it is critical that you send us the email headers. Please do not forward the spam email. Forwarding the email will remove the original headers.**

 

Webmail Users

  1. Select the message you wish to report as spam.
  2. Click the "Spam" button in the right-hand corner of the webmail console.

Email Client Users (Windows Mail, Outlook, Thunderbird, etc.)

  1. Select the message you wish to report as spam.
  2. Send the spam message as an attachment to missed-spam@comcast.net.
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