Tue, Nov 19, 2019 6:00 PM
1 y ago
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Bronze Problem Solver
Just how did you link the accounts?
This thread might give some insight, albeit some of the posters' issues were with phone numbers on multiple accounts. https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Already-Linked-Phone-Number-and-Email-Address-Setting-up/m-p/2992677#M26774
There were Comcast agents that helped thru this Forum.