Unlink Peacock Subscription after moving

Question

I recently moved and am trying to reactivate my Peacock Premium perk from Xfinity. When I go through the activation it give the error 'Your Xfinity account is already linked to another Peacock account.' I only have one account, and it is the one I am trying to link it to. Can somebody help me unlink the perk from whatever old account it is linked to so I can activate it?

Joe_R2 · Answer

I have been having the same problem for two years now with no resolution.  Except for me, my problem began a year prior to me moving...  If someone from Xfinity would like to check the most recent support request I submitted for this, that would be great.  The solution from the the 'Back-End Tech' was to just send me the Activation Link again.  Gee whiz, thanks.

XfinityAmandaB · Answer

chiizukun, thank you for stopping in for help with your Peacock subscription at your new home. When you move, your old account may be linked to your Xfinity ID. In your Xfinity account, have you already made sure your new account is showing as the default account? Your subscriptions would be connected to the Xfinity ID, but only for the account set as default. You can check out how to manage linked accounts here.

Sign-In and Account Management

chiizukun

Unlink Peacock Subscription after moving

Joe_R2

XfinityAmandaB

New to the Community?