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chiizukun
1st Topic

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Wednesday, July 22nd, 2026 8:39 PM

Unlink Peacock Subscription after moving

I recently moved and am trying to reactivate my Peacock Premium perk from Xfinity. When I go through the activation it give the error "Your Xfinity account is already linked to another Peacock account." I only have one account, and it is the one I am trying to link it to. Can somebody help me unlink the perk from whatever old account it is linked to so I can activate it?

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1 hour ago

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Joe_R2

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12 Messages

2 hours ago

I have been having the same problem for two years now with no resolution.  Except for me, my problem began a year prior to me moving...  If someone from Xfinity would like to check the most recent support request I submitted for this, that would be great.  The solution from the the "Back-End Tech" was to just send me the Activation Link again.  Gee whiz, thanks.

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XfinityCarolyn

Official Employee

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319 Messages

Hi! @chiizukun, thank you for reaching out, and I'm sorry you're running into this frustrating Peacock activation issue after your move. Congratulations on your move. I understand you're receiving an error indicating that your Xfinity account is already linked to another Peacock account, even though you're attempting to use the same Peacock account.

I would be happy to take a closer look, so we can review the Peacock entitlement on your account and determine whether there's an existing link that needs to be removed or refreshed. Once we verify the account, we'll work with you on the next steps to get your Peacock Premium perk activated again.

We appreciate your patience and look forward to helping you get this resolved. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
 
Here are the detailed steps to direct message us:
 
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link
How to direct message within the forum



I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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XfinityCarolyn

Official Employee

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319 Messages

@Joe_R2 We are here to help. If you have not already done so, please create a public post by following this link: 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Here are the detailed steps to direct message us:
 
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link
How to direct message within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

1 hour ago

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XfinityAmandaB

Official Employee

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3.3K Messages

2 hours ago

 

chiizukun, thank you for stopping in for help with your Peacock subscription at your new home. When you move, your old account may be linked to your Xfinity ID. In your Xfinity account, have you already made sure your new account is showing as the default account? Your subscriptions would be connected to the Xfinity ID, but only for the account set as default. You can check out how to manage linked accounts here.

 

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