Unexpected cancellation request email.

Hello @wallacebw, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am happy we were able to get the account all squared away to keep your services active, @wallacebw! Thank you so much for reaching out to us here on the Xfinity Forums, and please don't hesitate to reach back out if you have any other questions/concerns, we are here to help!