Unable To View Account Details

Hello!

I started using Xfinity last year and it's been great! However, even since not long after I registered, I have never been able to access my account online and have had to make payments without logging in. When I click on my "View Billing" or "Account Settings," I receive the following prompt:

Thanks for your purchase, _______!

We're getting your account set up. Check back soon to track and activate your services.

I also receive a small box with username information I can log into my account with. In addition, when I click on "My Account" on the left portion of the Xfinity website's tool bar, the page buffers for a small amount of time before I get the message: "Hmmmmm, the page didn't load correctly" and the option to refresh. It will not load no matter how many refreshes.

Tonight, I tried every aspect of troubleshooting I was able to easily find. I tried a different web browser, tried deleting all my cached files and cookies before retrying, refreshed, etc. I'm even currently typing this out on a PC I, quite literally, finished building tonight, and still it does not work. What can I do to finally fix this?