Visitor
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1 Message
Unable To View Account Details
Hello!
I started using Xfinity last year and it's been great! However, even since not long after I registered, I have never been able to access my account online and have had to make payments without logging in. When I click on my "View Billing" or "Account Settings," I receive the following prompt:
Thanks for your purchase, _______!
We're getting your account set up. Check back soon to track and activate your services.
I also receive a small box with username information I can log into my account with. In addition, when I click on "My Account" on the left portion of the Xfinity website's tool bar, the page buffers for a small amount of time before I get the message: "Hmmmmm, the page didn't load correctly" and the option to refresh. It will not load no matter how many refreshes.
Tonight, I tried every aspect of troubleshooting I was able to easily find. I tried a different web browser, tried deleting all my cached files and cookies before retrying, refreshed, etc. I'm even currently typing this out on a PC I, quite literally, finished building tonight, and still it does not work. What can I do to finally fix this?
CCStephanieK
Problem Solver
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909 Messages
4 years ago
Hello, @user_6777bb! Let's figure out what's happening with your login, so you can fully enjoy the benefits offered. I know bill pay, without being able to make the payment online, would be super frustrating. Especially as I love having autopay set up. To start, when you follow the steps to recover your username, does it show a different one assigned to your account? There's a chance either the username was never linked to your account or another one was created in its place. Please follow this UserID Lookup Tool: https://comca.st/3AuYgFy;
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Expert
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31.9K Messages
4 years ago
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