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sebe
1st Reply
1st Topic

Regular Visitor

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8 Messages

Friday, December 29th, 2023 1:38 PM

Closed

unable to verify mobile phone number

I am trying to update the mobile phone number associated with my xfinity account. To change the number, I am asked to verify the number by having a code sent to my phone and then entering that code to confirm. My phone never receives the text with the code. I have tried many times. It never arrives. I communicated with tech support and they were not able to fix this issue either. I have received texts from xfinity (for other reasons) so I know the cell number is correct and that xfinity has the capability to send me texts. Can anyone please help me with this?

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Updated 

9 months ago

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XfinityXanadu

Official Employee

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300 Messages

1 year ago

If you're Xfinity ID is the Primary ID, it may be best to try to make the change while logged in on a computer. Only the Primary user can make these changes. We have some steps outlined here for your convenience. 

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sebe

Regular Visitor

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8 Messages

@XfinityXanadu​ I am the primary ID and I am trying to make the change while logged in on a computer. Unfortunately, regardless of that, I am still not able to receive text messages to verify my mobile number. And I should also add that I am not using Xfinity Mobile.

1 year ago

0

XfinityDena

Official Employee

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2.6K Messages

@sebe when reaching out to support did the customer service representative try to add the mobile number to the account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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sebe

Regular Visitor

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8 Messages

@XfinityDena​ I don't recall that they did. I was basically told to try again in a few hours, which I did and encountered the same continuing problem.

1 year ago

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sebe

Regular Visitor

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8 Messages

Can I please be given a number that I can call and speak with a person? The Xfinity Assistant is terrible at helping me with my situation.

1 year ago

0

XfinityWilliam

Official Employee

 • 

1K Messages

Hello @sebe. Would like our Xfinity Mobile number or Xfinity core services number?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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