Unable to verify identity

Question

I am trying to get an Xfinity internet plan as a new customer and when I get to the end where I need to create an Xfinity ID, it says that they cannot verify my identity after asking for my date of birth and to contact customer service.

XfinityBrianH · Answer

lochantamen Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Sign-In and Account Management

lochantamen

Unable to verify identity

XfinityBrianH

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