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Johnathonm
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6 Messages

Wednesday, December 18th, 2019 12:00 PM

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Unable to utilize almost all of the website DFPLN3001

Good day,

 

Since the opening of my account, or I should say reopening, the website has never worked properly. I am constantly looped to the same page for almost every function:

 

https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN3001

 

That error code I suppse is it. I worked with the tweetgang on the issue this weekend and they had never encountered anything like this  before. It's been two years and I have made a few attempts to get it taken care of but, this is the time I've been working closely or at least heard.

 

Please let me know

 

 

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Updated 

5 years ago

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Johnathonm

Frequent Visitor

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6 Messages

6 years ago

I sent @ComcastChe  a message.

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Again

Expert

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31.9K Messages

6 years ago

@Johnathonm wrote:

I sent @ComcastChe  a message.

The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  You can read about our Private Message Policy here.

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Johnathonm

Frequent Visitor

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6 Messages

6 years ago

I didn't notice due to how it's presented. I did not know, I just followed the other threads and it was a mistake. I do know though.

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lmgray

Contributor

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18 Messages

5 years ago

Same here -- ever since taking the Netflix budling offer in late 2018, any attempt to review my services and see what options are available when my "agreement" is up, I get the dreaded DFPLN3001 

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