Visitor
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3 Messages
Unable to Use Xfinity website and/or app
I am having trouble doing anything on the website or app.
Examples: I log in and I'm logged out. I log in and receive an error message. I try to pay my bill and receive an error message. I try to see what rewards I have and I receive an error message. I try to update my information and I receive an error message. Often when trying to use the app, I am told that I'm not authorized to enter the account. I've had endless trouble for months despite contacting Xfinity and even going into the store. If an employee at the store is able to help me access my account, it only works in store. As soon as I get home, I am suddenly unable to access my account.
I need to be able to access my account regardless of where I am. I should be able to fully utilize an account that I'm paying to use. I've even tried changing my password multiple times with no progress. Is there a way to reboot my account? Any help that can be offered to fix this problem I'd greatly appreciate. Thank you!
XfinityEricB
Official Employee
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2.6K Messages
6 hours ago
Hello @user_NSW2, and thanks for reaching out about your account access concern. I can understand that to be very frustrating, and we would be happy to help in any way we can to get this fixed for you. I see you already sent us some Direct Messages as well, and we can continue there to get account information to assist you. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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