Unable to update user permisions

Trying to change a user to have manager permissions and am met with "Hmm, the page didn't load correctly" every single time i click on the "change permissions"

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XfinityChelseaB

Official Employee

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2.1K Messages

11 hours ago

Hello @user_olldo6, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you trying to make this change through the Online Portal or Xfinity App?

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user_olldo6

Visitor

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2 Messages

This is now "resolved" but only in the sense I had to call CSA and have them manually elevate the specific user to manager for me. The app, chrome, edge, multiple computers and phones, all continue to error when loading user permissions.

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10 hours ago

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XfinityMartyR

Official Employee

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2.9K Messages

user_olldo6 I'm glad to hear the CSA team could help you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 hours ago

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user_olldo6

Unable to update user permisions

XfinityChelseaB

user_olldo6

XfinityMartyR

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