unable to unlink accounts/having various issues with services

my day has been fine! i’m not entirely sure it was closed. we turned in the modem to an xfinity store the day we moved and they said they’d take care of things

Unfortunately @keegagil that is not how disconnection works, there is a process. The good part is you did turn in the equipment, so I will be able to see the last time you used your internet services. Let's get into your account and see what we can do to help you with this issue. To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.