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user_pdb87r
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Tuesday, March 12th, 2024 6:22 PM

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unable to stay signed in

I have set up an account and it will let me sign in but then immediately signs me out. When I tried the app it said I didn't have a valid account. 

Question

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Updated 

9 months ago

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EG

Expert

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107.5K Messages

9 months ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

2

user_pdb87r

4 Messages

Thank you . I hope you can help. I have a id and password but when I log in online or on the app it says I do not have a valid account. I have reset the password once already and still get the same message. 

9 months ago

XfinityBrianH

Official Employee

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998 Messages

 

user_pdb87r Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

Again

Expert

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31K Messages

9 months ago

@user_pdb87r 

I have set up an account and it will let me sign in but then immediately signs me out. When I tried the app it said I didn't have a valid account. 

How long ago did you set up the account?  Has your services been connected yet?  What services did you sign up for?

4

user_pdb87r

4 Messages

I signed up last week and have been waiting for a confirmation email of my order but have heard nothing since the account set up. 

9 months ago

0

Again

Expert

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31K Messages

@user_pdb87r​ 

I signed up last week and have been waiting for a confirmation email of my order but have heard nothing since the account set up. 

It sounds as though your account wasn't set up if you didn't receive a confirmation email.  You'll need to either call in or wait until an Official Employee responds to this thread.  In the meantime, do not send a direct message without first being asked to do so.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

0

user_pdb87r

4 Messages

Ok do you know the number to call?

9 months ago

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