Visitor
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1 Message
Unable to Start peacock subscription
I had an Xfinity account in my old apartment that came with a free peacock subscription for a year. The year finished and I moved. In my new apartment, I started a new Xfinity plan that also came with a peacock subscription. When I try to link my account, I get this error “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It“. Please help me because I signed up for the WiFi as part of the great perks but it is not working
XfinityMelinda
Official Employee
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284 Messages
3 hours ago
Good evening @user_kpzut7! Appreciate you for taking the time to reach out on our Community Forum! Thank you for bringing Xfinity with you to your new home!❤️ We can definitely understand how frustrating it is to be unable to enjoy the Peacock subscription that was included with your service.
This is an issue we've seen some customers experience after moving to a new address. One of the first things to check is whether your Xfinity username is currently linked to your new account and address, as Peacock access is tied to the eligible account.
Please review the steps outlined in our article on Switching Between Multiple Accounts to ensure your old address is no longer selected and that your new address is set as your current account.
Let us know how it goes. If you're still experiencing issues afterward, we'll be happy to help with the next steps to get you back to enjoying Peacock.
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