chris_ta05259's profile

Frequent Visitor

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11 Messages

Monday, November 23rd, 2020 7:00 PM

Closed

Unable to see data usage in account

In preperation for the new data caps I went into my account to try and get an idea of how much data we regularly use and the chart is blank for the last 4 months (last month with any data is July).  I tried viewing through my X1 box as well but no luck.

 

Anybody run into this and know how a way to fix/see the data usage?  

 

I've read multiple places about being able to upgrade to unlimited data for somewhere around an additional $30/month and am very interested in this, but don't want to change anything until I can get an accurate reflection of what's been going on for the past several months.

 

Thanks!

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Contributor

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21 Messages

5 years ago

Same problem, went to check my usage for the last few months because of the new data caps, but my chart is blank for the last 5 months(June was the last month we had any data).

 

Based on my previous usage, I shouldn't come anywhere near the 1.2TB cap, but you just never know with Comcast.

Gold Problem Solver

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25.9K Messages

5 years ago

You won’t see it until the New Year when the cap is integrated

Contributor

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21 Messages

5 years ago

Well that's interesting, because it seemed to be working for me up until June.  Was it shut down for a reason???  Was the information before it was shut down inaccurate???

 

Anyway for me to see what my actual usage has been for the last few months???  It sure would be nice to know where we stand, so that if we are close to the limit I can adjust my internet use before the caps take effect.

New Poster

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2 Messages

4 years ago

Going into Feb of 2021 and still not able to view 🤔

Visitor

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2 Messages

4 years ago

Starting in May 2021 I have been checking my data usage daily since cutting the cord so I can get a idea of how much data I use monthly. The idea was to prepare and adjust if necessary my usage so I don't go over the cap. But around June 7, 2021 it just stop refreshing the data. Why? If we can't check our usage then Xfinity shouldn't be allowed to charge for overages. Or maybe they want us to go over.🤔

Official Employee

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3.4K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! We truly appreciate your business and I understand how important it is to be able to keep an eye on your data. I've got 3 kids that are all gamers so I have to keep a close eye on mine. I would love to look into this further and help you with a resolution. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

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