JohnFromHR's profile

New Poster


1 Message

Sun, Oct 18, 2020 10:00 PM

Unable to Remove Old Address



I recently moved and transferred my service successfully. However, I still see the account associated with the old address. When I try to unlink the address, I get an error stating that it can't be removed due to being enrolled in auto-pay. When I try to remove the auto-pay option in the old address' account, I get an error stating that the service has been disconnected and that the feature can't be accessed. Would it be possible to have my old address removed?

Thank you!




Official Employee


839 Messages

7 m ago

I'd suggest leaving the old account linked, in case you need to make any last payments or to see old bills, it's essentially archived at this point and shouldn't affect your product experience. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here