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user_2vlc84
1st Topic

1 Message

Saturday, December 30th, 2023 10:24 PM

Closed

Unable to Receive Password Reset Code

Secondary Xfinity Account - recovery password in invalid and no cell phone number.  On forced Password Change, I am unable to login to correct recovery password AND as a result unable to receive Reset Code.

This is my worst experience with Comcast Support - this is a circurlar issue - and no humans to talk with.

One pissed off customer!

Question

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Updated 

1 year ago

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XfinityGabby

Official Employee

 • 

1.5K Messages

1 year ago

Hello, @user_2vlc84. Thanks for reaching our team on our Forums page regarding the email issues. We certainly understand the importance of being able to access your email and we would be more than happy to help. Please send a DM with your full name and address to further assist.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_l24q28

1 Message

I am having the same problem!  I've spent the day trying to fix this. 

1 year ago

0

XfinityRichard

Official Employee

 • 

1.5K Messages

Hi there, @user_l24q28 Thank you so much for your time and patience! I understand how frustrating this can be for you. Please be assured you reached the right person to assist you and to look into this issue. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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