2 Messages
Unable to open page to add a payment method. Keep getting "Access Denied" message for https://payments.xfinity.com/methods
I need to add a payment method, but every time I click on the link to add a payment method, I get this error on this page:
https://payments.xfinity.com/methods
Access Denied
You don't have permission to access "http://payments.xfinity.com/methods" on this server.
Reference #18.90764017.1702654872.36b5153
XfinityKei
Official Employee
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1.7K Messages
2 years ago
Hi @user_7b9zvs Thanks for the screenshot of the messages you're receiving? Are you currently logged in with your primary username for your Xfinity account? You can check via this link xfinity.com/username. When did this start? Have you tried using our Xfinity App or multiple browsers?
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user_7b9zvs
2 Messages
2 years ago
>Are you currently logged in with your primary username for your Xfinity account
Yes.
> Have you tried using our Xfinity App or multiple browsers?
Good tip. I was using Firefox, but I logged in with Edge and that works OK. I do not have the same problem. I was able to add a new billing method.
Thanks for the fix.
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user_gbkz1x
1 Message
1 year ago
If your seeing the following error: "Unable to open page to add a payment method. Keep getting "Access Denied" message for https://payments.xfinity.com/methods " Try using the Microsoft Edge browser if you are currently using Google Chrome.
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