5 Messages
Unable to login in at all
I am unable to log into my Xfinity, full stop.
My initial problem was that my NOW Wifi Pass was telling me I had reached my device limit, when I know that wasn't the case. During a live agent chat, they informed me that through my account I could manage the devices connected to the hotspot with my credentials. They gave me the link to the specific website to use. When I tried to use the link and use my Xfinity login credentials to access my devices, I am unable to log in at all. It sends me on an endless loop of logging in, to it saying there is an error to Try Again, and over and over again.
I even tried simply logging in from the normal Xfinity.com page, and logging into my account there. When I try that, I just get an endless loop of the 3 dots moving in the loading fashion, forever.
During one of my live chats, I was advised to clear my cache and that that would help my problem. Well, it didn't. I've attempted logging in on Google Chrome (my browser of choice), Safari on my laptop, and even Safari on my phone. Same thing happens everywhere. Loading, loading, loading, and NOTHING!!!!
Speaking to live chat agents couldn't help me. Calling the 1-800 tech number didn't help me. I NEED SOME HELP!!
XfinityLinda
Official Employee
•
1.7K Messages
2 months ago
Thank you for reaching out here in our community for assistance with your login, @user_nftgae. This would be very frustrating for me as well. You have the right team for assistance, and we're happy to see what we can do. First, can you tell me if your internet service is NOW Wi-Fi Pass? This will help me determine how to proceed.
8
0
user_5m7prv
6 Messages
1 month ago
I have not been able to login to pay my bill for over a year. got a huge bill all at once with the "low income/essentials?" plan. now I must travel to a store to do things for my account "I am a wheelchair guy" cannot do anything at all online,
1
0