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user_bix1kh
1st Topic

2 Messages

Friday, August 9th, 2024 6:03 PM

Unable to Log into Xfinity on Website

Hello, I have been trying to log into Xfinity to purchase an Internet plan for my apartment that I am moving into soon. I was able to purchase the plan and login during the process, but was not provided with an order confirmation page and sent back to this link: xfinity.com/overview. Every time I have tried to access my billing, access my account, or attempt to log in for any reason, I am either told that my account details do not exist, or am sent back to the Xfinity home page, where I am logged in for a second before somehow not being logged in. I have been unable to access the app either, being told that I need to be a customer to access the app. Is there any way my account can have its details reset so I can properly access my account without issue and purchase a plan?

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XfinityRichard

Official Employee

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1.4K Messages

4 months ago

Hi there, @user_bix1kh ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I first would like to thank you for choosing Xfinity, we do appreciate your business! I'm sorry for the inconvenience you are experiencing with the order you placed online, I know how frustrating this is for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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Expert

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31K Messages

@XfinityRichard​ @user_bix1kh 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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